Dream Palace Hotel - Dubai

the location, faclities and comfort

Staff are excellent 10/10 and calm, staff make you feel you are at home and you are guest, they are friendly, welcming, calm, smile all the time, respectious. I have stay in couple of hotels in Dubai, Dream Palace hotel have the best staff. they should be rewarded.

Coffee, I believe they should have kettels in the room they have mugs but no kettles

The Hotel is reasonable walking distance from Al Rigga Metro station, taxi drivers generally know the area too.

The Hotel is clean and functionable but the decor is a little shabby and I found it difficult to get a straight yes/no answer from the receptionist.

location

The receptionist clearly told me what's advertised on the website is just to trap in customers, so it wasn't true, I was put in a room different than the one shown on the website, some of the morning shift staff was too disrespectful and not honest. My room had a disfunctioning phone, so when I reported that the maintenance came at 3 a.m to fix it, I told them to come tomorrow and that is when they never showed up again

When I pulled up in the Taxi my first impressions were not great.I Thought the building looked a bit worn and the location felt slightly off the beaten track.On entering the hotel I found things to be quite different.The staff were very friendly,the hotel was clean with modern decor and generally very welcoming .I stayed here for four days and can only say that the staff were more than helpful,the rooms were very clean and cleaned every day,plenty of hot water,clean towels.The location turned out to be great,right beside Union Metro station.I Thought Dream Palace Hotel was very good value for money,good location.very friendly and should I visit Dubai again I will be booking Dream Palace.

No complaints.

What I like most is the location and prices are great.

There is a smell in the room like wet carpet or something Needs to have air freshener or a more pleasant smell. Carpet probably needs shampooing more often or drapes cleaned to remove the odor.

We liked the friendly staff at Dream Palace Hotel.

House keeping service is very poor. We leave the room at 9 A.M. and come back at 10 P.m to see that the room was not done. For two days we had to literally call for bath towels. Water leakage in the bathroom was everyday inspite of informing them. Really sad.

There was nothing to like about my stay at the Dream Palace. The hotel is classed as a four star hotel, I have stayed in better provisioned 3 star hotels. I checked out the Hotel early and moved to another 4 star hotel in Dierra (Concorde) with the same advertised facilities, a much better price, free WIFI, good food and a good sized room. I would not recommend this Hotel to any traveller - even if it was the last available room in Dubai.

I arrived and the taxi could not get adjacent to the entrenace because of a car parking and a concrete wall, I had to haul my bags around to the gap in the wall to the foyer. The room was amazingly small, the single bath towel was gray, threadbare to being almost transparent. A single pillow adorned the bed, I requested a second pillow which was provided. The minibar was empty other than a single bottle of water, there was no kettle or tea/coffee making facilities. Room service was poor, if you order a coffee in the evening, you get the makings only(Nescafe sachet) and hot water - which you expect to be in the room to begin with. Internet was WIFI only - the signal strength was zero to one bar occassionally, it cost AED10 per hour - a rediculous price for the service. The cleanliness was not so much the issue, it was apparent that every corner had been cut to save cost - at the expense of the customers comfort. Build quality and maintenance in the room was poor, the tiled floor was uneven chipped and regrouted in five different colours. The ceiling tiles didnt fit and unfinished with concrete showing around the window in the shower area. Please see the pictures which i took to warn other travellers.

Breakfast was disaster. Hair dryer and controller for electric. was out of order. And there was not body towel even i explained to the reception.. Anyway Dubai was amazing and make me forget how my hotel is awful..

No thing

The way of deling with customers? Unprioffisional staff

It is close to Ghurair Mall and Boracay Pub...

The toothbrush and toothpaste is not included in the toiletry kit.

I have stayed here many times and it is a cheap hotel. The staff is nice and courteous.

This is the first time I was given a nasty room. The smell of mold was ridiculous in the first room I was given and there was a ton of mold on the ceiling. The front desk clerk was quick to change my room when I told her. The second room I was given was much nicer and clean. However, it did not have any towels in the room. I was given some by the cleaner when I asked.

good central location, courteous staff and excellent service delivery...

good hotel and the site very good

I like nothing this was the worst hotel

Towels not clean - airconditon not cold at all - if u ask for somthing u must ask for it 4 or 5 times and after half an hour to 1 hour they will bring ur requst also there is no security they left a not that no body is responsal if some thing from the gust is missing in the room so they officially can steel ur things @@ , worst hotel ever.